Frequently Asked Questions
Everything you need to know about shopping with Lucy's Market
How do you ensure the freshness of perishable items during shipping?
All perishable goods are packed in insulated thermal liners with non-toxic gel ice packs. We use expedited shipping methods to ensure your farm-to-table products arrive fresh and at the ideal temperature.
Where do you source your ingredients and products?
At Lucy's Market, we pride ourselves on sourcing from local organic farmers and artisanal producers. We prioritize non-GMO, sustainable, and high-quality ingredients for every item in our catalog.
Do you offer international shipping for your gourmet food boxes?
Currently, we only ship within the continental United States to maintain the quality and safety of our food products. We are looking into international options for our non-perishable gift items in the future.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 24 hours for a full refund or replacement.
Can I customize a gift basket for a specific dietary restriction?
Absolutely! We offer gluten-free, vegan, and nut-free options. You can select a pre-curated dietary basket or contact our personal shoppers to build a custom box tailored to your specific needs.
How can I track my delivery?
Once your order is processed, you will receive an email with a tracking link. For local deliveries, you will also receive a text notification when our driver is en route to your location.